Martin O Refurbisher wrote:You will not talk to me on the telephone, or face to face - you have given an explanation as to why your condition prevents that, and it is not for me to disregard that.
So why bring it up? I'm happy to talk to you via skype or face to face with three conditions imposed:
1) You will need to understand sign language and respect the fact that I am only just learning it.
2) If my neuro condition kicks in, the conversation will have to end immediately.
3) You will need to consent beforehand for me to record both the video and audio of our conversation on court approved equipment. This is because of your dishonesty so far.
Martin O Refurbisher wrote:When I explained that the picture I posted of the pale blue chair was the wrong one, and I wanted to discuss this with you, your response was not to discuss the matter, but to stop the PayPal payment then and there.
Actually, seeing as how this seems to be important to you, let's get all the facts straight. I asked you to supply pictures of the chair I would actually be getting. I gave you 24 hours to do so. Bearing in mind this was after a week of you having completely ignored (Or you claim to have emailed me asking for my phone number - which never arrived to either my pending box on by bluebottle account or my spam filter on my gmail account or either inboxes) me. After 24 hours and having watched you log in and out of the forum multiple times I decided to raise the dispute. I thought long and hard about doing so but I decided to actually do it because you had out and out stated that I would not be getting the chair I paid for but you were making no effort to tell me what I would be getting. I was worried that I would not get a chair worth what I had paid.
Martin O Refurbisher wrote:You also then said you wanted a black frame
Hold it right there buddy!
Did I actually say that? What I actually said was (and go check your emails if you don't believe me): "It's a shame because it's the worst colour but I'll take the green one"
Not at any point in our entire conversation did I indicate that I wanted a black frame. I did mention a black frame in November when I was considering ordering a custom build chair from you - and as you offered powder coating as part of that service. I knew that powdercoating was not being offered here.
Martin O Refurbisher wrote:I explained to your brother that if you did not like it, I would travel back from Hove to Southampton to collect it or change it, at your option. Your brother said he was happy, and I left it for him to get back to me, as I could not speak with you
OK, I wasn't happy. You never came back. Offering something is all well and good, but if you don't actually do what you've offered, it's just another deception - another way you can seem to be doing the right thing where in reality you are not. I would have much more respect for you if you had just out and out said "I have no intention of coming back and changing it if you are unhappy" At least then you would be honest. It was made very clear to you over that week that my brother would be there and arrangements would be made for me not to be there so you didn't have to deal with me but my bro who you spoke of positively.
Martin O Refurbisher wrote:Fortunately, even though the chair had to be lifted over two steps, this was accomplished, not by me but by my colleague John, assisted by your brother, so has nothing to do with my mobility.
OK - now I have no idea where you're mind is wandering off too. I have never publicly questioned your mobility or lack of it. I will admit that my brother and I were somewhat perplexed that you claim higher rate mobility allowance when you don't seem to match the conditions required but from what I can tell (As I don't claim benefits myself) the DWP and ATOS are very generous and flexible with their awards - even though you need to be unable to walk 50m to be able to get the higher rate (and my path that you walked down with ease is 100m) I know that they are good at making exceptions where such exceptions are required and I have never publicly questioned this.
Martin O Refurbisher wrote:So far as the return goes, if you did not like it, I had already said to your brother that I would collect the chair without cost to you. You declined this and made your own arrangements.
I didn't ever decline you arranging to have the chair picked up. Once you started talking about collecting money on my doorstep I got very scared of you, you seemed to be very flippant about a very aggressive and intrusive act so I did request that you do not come to my home. It should also be pointed out that had I allowed you to collect it in your motability van, not only would that be breaching the terms of your motability insurance - I would be knowingly allowing an uninsured driver to travel on the road - but it would leave me in no position to be able to prove I had returned it. I was expecting you to send out your round robin specialist couriers to collect it, but after a week of them not arriving, I made my own arrangements. I tried to stick to your budget of £75 but as you have never told me the name or any details of the firm you use nor could I find them myself, I found the next cheapest service which as I have pointed out came to a total, all told of £100 - not too shabby a price.
Martin O Refurbisher wrote:I have not received a penny from you, although I have incurred costs and considerable time in trying to help.
You incurred costs because you did not deliver what you said you were going to. Had you delivered the chair as advertised on ebay and as reiterated 3 or 4 times by myself, then you would have incurred no costs. Except delivery. Which I paid for. In advance.
And yes, I did raise a dispute, but that money was still yours IF you delivered what you had sold me.
But you didn't. And I shouldn't have to pay for that.
Martin O Refurbisher wrote:I have never held up your refund from PayPal, indeed I tried to expedite it for you, after you took it out of my hands by escalating to a dispute.
All you had to do was enter the dispute process and click the authorise refund button. It's as simple as that. It's an automated process. I had requested a refund and I had returned the chair to you. All you had to do was click "Yes the chair has been returned, please authorise the refund" It was made clear to you at that point that you were never ever getting that money, the contract was cancelled so what did you have to gain by delaying? I don't think you were dragging your heels out of spite - you're too calculating for that. You wanted, needed that apology and this was the last bit of leverage you had on me.
Martin O Refurbisher wrote:I am sorry that we could not resolve this, and for your attitude.
It would have been resolved the second you sent me what you sold me, or equivalent. Christ, what don't you get about that. Now, it will be resolved the second you refund me the money I spent on posting back the piece of junk you tried to offload on me.
Martin O Refurbisher wrote:My attitude remains that I and my team will do our best to keep our clients happy.
Just words - put this into action with your other customers.
Martin O Refurbisher wrote:I have however had enough of this and am therefore planning an orderly shut down of the wheelchair service, once all current commitments are completed.
As this is clearly not a statement to me - Hell would have to freeze over and you would have to be the only person left alive before I would ever do business with you again (and I suspect vice versa)- then I shall refrain from going into too much detail about how happy this statement makes me.
Although, if you think that by wrapping up Zippy you can avoid having to pay the postage costs for returning your chair, sadly I have to point out, your ebay account is a personal account and it is you I am invoicing for that money, not Zippy.