Re: group 4 chairs
Posted: 17 Feb 2021, 05:11
Expresso,
I think it is more about the people involved than the actual company. NuMotion was fine until 1.5 years ago when the good staff left.
I had a C500 wheelchair damaged by Southwest airlines in January and February of 2020. Southwest arranged for NuMotion to come to my house and do the repairs. After 9 months and many visits, NuMotion declared the wheelchair repaired. I knew that it was not. Southwest arranged for a second opinion visit by National Seating and Mobility.
It took the National Seating and Mobility tech less than a minute to confirm the damage I knew had not yet been repaired (the brake/gearbox/motor assemblies were damaged). Tomorrow, National Seating and Mobility will make their 5th visit to my home to try to repair that wheelchair. So far, NS&M has made one visit to assess, one visit with the wrong parts, one visit with the right parts, but unable to replace them so took the chair with them, another visit to deliver the chair, and tomorrow a visit to replace a part they damaged during the previous repair. It has been over a year since the damage occured and that wheelchair is still not operational!
Through all of that, I discovered that one of the good techs that left NuMotion is now working at National Seating and Mobility. I plan to continue to try to work with NS&M, rather than NuMotion, for repairs going forward.
Steve
I think it is more about the people involved than the actual company. NuMotion was fine until 1.5 years ago when the good staff left.
I had a C500 wheelchair damaged by Southwest airlines in January and February of 2020. Southwest arranged for NuMotion to come to my house and do the repairs. After 9 months and many visits, NuMotion declared the wheelchair repaired. I knew that it was not. Southwest arranged for a second opinion visit by National Seating and Mobility.
It took the National Seating and Mobility tech less than a minute to confirm the damage I knew had not yet been repaired (the brake/gearbox/motor assemblies were damaged). Tomorrow, National Seating and Mobility will make their 5th visit to my home to try to repair that wheelchair. So far, NS&M has made one visit to assess, one visit with the wrong parts, one visit with the right parts, but unable to replace them so took the chair with them, another visit to deliver the chair, and tomorrow a visit to replace a part they damaged during the previous repair. It has been over a year since the damage occured and that wheelchair is still not operational!
Through all of that, I discovered that one of the good techs that left NuMotion is now working at National Seating and Mobility. I plan to continue to try to work with NS&M, rather than NuMotion, for repairs going forward.
Steve