Pride Jazzy Issue

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Pride Jazzy Issue

Postby aapchair » 15 Nov 2019, 19:07

I have a Pride Jazzy that was recently repaired. The tech replaced the controller and joystick. I now have an issue where the chair will not move forward. It will move in any other direction. When I move the joystick forward I can hear the chair trying to engage but nothing happens. The repair company is asking me which part I think is defective so they can request a replacement via warranty. Any idea of whether this sounds like an issue with he joystick or the controller that was replaced?
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Re: Pride Jazzy Issue

Postby duke1 » 15 Nov 2019, 19:29

its not your job to tell them what is wrong,slackers by the sound of it i would have them come collect and repair it properly a damn cheek otherwise expecting the user to guess whats wrong is plain silly,id guess at a controller fault but thats all it is a guess without proper testing its hard to say,good luck
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Re: Pride Jazzy Issue

Postby Burgerman » 15 Nov 2019, 20:01

If they had the remotest clue what they were doing they would have replaced either the joystick, OR the power module/controller if in fact either of those were at fault.

And as the above poster says, its not your job to diagnose it for them.

Could be that they did something wrong, failed to program it correctly when fitted, fault in loom, motor, gearbox, freewheel system, etc. Or bad battery, or any number of things. But if it moves smoothly in other directions it may just be programming. Or an inhibit fault.
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Re: Pride Jazzy Issue

Postby rlnguy » 16 Nov 2019, 14:20

Several Jazzy models, some have actual mechanical release, to freewheel-manually push, the chair.
Did they forget to reengage it after they worked on it?
Otherwise, not your job to diagnose it for them.
If the repair guy won't make it right, go to his boss.
good luck
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Re: Pride Jazzy Issue

Postby aapchair » 18 Nov 2019, 23:33

Several Jazzy models, some have actual mechanical release, to freewheel-manually push, the chair.
Did they forget to reengage it after they worked on it?


That's what i initially thought but the levers are both up. The chair will move in any direction but forward. The company says they are working on sending someone. Hopefully they can fix it the right way this time.
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Re: Pride Jazzy Issue

Postby ex-Gooserider » 19 Nov 2019, 00:49

If the chair moves under power when you move the joystick in any direction but forwards, my first guess would be either a problem with the programming or the joystick.... I assume by 'moving in all directions but forward, that the chair turns left / right?

Essentially the power module is sending the same sort of PWM power to the motors if the chair is moving at all, so it seems unlikely that the power module is bad.

The joystick pod sends signals to the power module, and while the signals are different, they travel over the same wires, so it seems unlikely to be cables....

In most (all?) systems, there is a programming function for 'joystick travel' intended to allow adjusting for people that have difficulty moving the stick to it's travel extremes.... If that was not set right, it might cause the described problems. So could a partial failure in the circuitry that senses the joystick position, but I can't think of anything other than programming or a joystick pod issue that would account for the symptoms described....

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Re: Pride Jazzy Issue

Postby aapchair » 21 Nov 2019, 09:16

ex-Gooserider wrote:If the chair moves under power when you move the joystick in any direction but forwards, my first guess would be either a problem with the programming or the joystick.... I assume by 'moving in all directions but forward, that the chair turns left / right?

Essentially the power module is sending the same sort of PWM power to the motors if the chair is moving at all, so it seems unlikely that the power module is bad.

The joystick pod sends signals to the power module, and while the signals are different, they travel over the same wires, so it seems unlikely to be cables....

In most (all?) systems, there is a programming function for 'joystick travel' intended to allow adjusting for people that have difficulty moving the stick to it's travel extremes.... If that was not set right, it might cause the described problems. So could a partial failure in the circuitry that senses the joystick position, but I can't think of anything other than programming or a joystick pod issue that would account for the symptoms described....

ex-Gooserider


Thanks for your input.
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