If a supplier refuses to zero-rate, VAT rules require us to contact the manufacturer or importer first.
If that fails, they want us to write to:
HM Customs and Excise
Charities and Healthcare Team
4th Floor
New King’s Beam House
22 Upper Ground
LONDON
SE1 9PJ
They are reluctant to give you the helpline number:
If you have a question about Charities or VAT relief for disabled and older people, you can telephone 0845 302 0203
Opening hours - 8.00 am to 5.00 pm, Monday to Friday
Closed weekends and bank holidays
BUT this unit is actually at:
HM Revenue and Customs
VAT Reliefs for disabled and older people
St John's House
Merton Road
Liverpool
L75 1BB
Nor do they rush to tell you that there is a way to email them:
https://online.hmrc.gov.uk/shortforms/f ... mrc.gov.ukOR
https://online.hmrc.gov.uk/shortforms/f ... mrc.gov.ukThese are both contact forms which time out after 15 mins!
Best,
Martin