I'm in the USA and took delivery 6weeks ago. The chair was too sensitive from the beginning.Tech came out,moved the joystick back and forth-all is good ! Fast forward to Feb 8,moving from walker to chair located 8 ft from hot tub. I sat in the chair and the chair shot backwards with me in it right into hot tub. Hospital visit showed no injuries
I called the provider and was provided a no cost loaner until a claim is processed.Pride
says it's not warranty and sent my info up the chain. I guess we'll wait and see what happens. I didn't want the Q6 I wanted a Jazzy 600 at one third the cost. The owner of the rehab shop had a video telecon with their quack. Had to have tilt seat, power leg lifts, cost to MEdicare $9300 as opposed to $4k for the Jazzy. It's a nice chair but was forced into the buy from the quack and owner.This company specializes in full rehab chair with seat lift, voice control, etc, etc.
I have to get an exact replacement because it's already been paid for. I guess the quantum chair had problems with the joystick in the past but maybe not fully fixed. I think it's the factory loaded softwaren but I'll never know.
Great site, I wish I found it earlier.
Cheers Mike