You should first SAVE the stock settings that he is using now.
Question. 1. Is that file that you posted here directly from his chair? If not please post that.
I can send you my file if you want but you might find it a bit sudden! But since you have the programmer you can try it and then replace it.
The reason its sluggish starting a turn is fourfold.
1. Its too nose heavy. Please read this first couple of posts here VERY CAREFULLY.
viewtopic.php?f=2&t=10467&p=171033#p171026 and then read it all again and ask me if you have any questions.
2. The 8mph motors have much less torque. (Tork is "twisting" power) You need a LOT of torque on a rear drive chair. Since the user is sat over the front casters - far too far forwards. Making the chair much too nose heavy.
3. The seperate swing away footrests have to be a long way forwards so your sons heels miss the front casters as you reverse. A CENTRE footrest allows his heels to sit further back between casters. And that allows 4 bolts to be moves and the whole seat moved back a bit. That takes the weight off the front casters and now it steers much better. Less torque required. It also makes the whole chair shorter and more manoeverable.
4. Programming. Read this very carefully.
viewtopic.php?f=2&t=8035I await your chairs EXISTING file that is in use right now. And I will sort out several things. And explain what to you.