r-net

[davidpaul]

I have downloaded the program and have a dongle but when it's all connected it says in the bottom right had corner "r-net not connected" any ideas please

[Burgerman]

Is the controller turned on?

Is the USB connection visible in the device manager?

How have you connected the dongle to the wheelchair?

[davidpaul]

1 yes
2 I'll check
3 yes

[davidpaul]

In bluetooth and devices it says r-net "driver not available"

[davidpaul]

Trouble shooting recommended restarting the computer, done that no change

[Burgerman]

3 was how...

[davidpaul]

3 was how...

Sorry, miss read, the dongle is in the cable joint at the controller

[Burgerman]

And what operating system?
Does it make "the plug in sound" with the USB?

[davidpaul]

laptop is 6 months old with windows 10 (i think), yes it make's a noise when plugging in the usb

[Burgerman]

So device manager says?

[davidpaul]

The drivers for this device are not installed. (Code 28)

There are no compatible drivers for this device.


To find a driver for this device, click Update Driver.

When I click on update the driver it says - Windows was unable to install the r-net dongle

[Burgerman]

Should not be required in wndows 10. If your windows is correctly configured it should have that built in.


Or https://ftdichip.com/Drivers/vcp-drivers/


This is for older windows.

[davidpaul]

Ok great, r-nets connected