I've managed to boost my dead batteries back to life.
The contact closest to the centre in the row of three is the positive terminal and the closest to the centre in the row of four is negative. On the dead batteries the voltage reading was around 7.5V. The batteries have a protection circuit which switches on when the battery voltage drops to somewhere between 7.5V and 8V (not in manual-just going on my battery readings). The idea is that worst case scenario you plug in the charger when you get to 10% (flashing red LED and beeping on wheel) but if you don't do that for whatever reason and the voltage drops too low then the charger can't charge the battery because the protection switch is on.
I tried a while ago to do this (boost a low voltage protected battery with a good battery)-
https://www.youtube.com/watch?v=3e-RwVawEOsWhich didn't work.
Today I thought I might aswell try again before I cut it open. I've got this for my car (12V, 500A cranking jump starter with a battery boost function). It was only £30 when I bought it so there are probably cheaper ones around-
http://www.maplin.co.uk/p/maplin-jump-starter-digital-500a-150psi-compressor-n63nkI connected terminals which gives you a green light on the booster LED (would be red if you reverse polarity), left it for 15 minutes then measured battery voltage- 10.5V.
Put the battery back in the wheel, connected the charger and it started charging straight away.
I know the batteries are marked as non-servicable and if I'd have rung my chair supplier he would have told me to buy another (£350 each) without checking anything/doing anything but I haven't done anything different (or more dangerous- I hope!

) than you would to a car battery.
So i'll try out all of the batteries and see how they run with normal usage and if any are still dodgy I'll open it and try and replace the batteries.