I became paraplegic in 2018. My agricultural occupation required a rugged, all-terrain power-chair to navigate farm fields. After searching I decided the Radical Mobility Predator would fit my needs the best, which I ordered directly from the company in early 2019. I am in the U.S., and the Predator is made in South Africa.
There have been many problems from day 1. I'll spare you the long list of issues, but it all boils down to poor build quality, design, and horrible customer support. I've had to re-weld components that had nasty factory welds, re-do very shoddy electrical work, put up with the under-powered design, and many other frustrations. What finally put me over the edge was the lack of customer service when I had a warranty issue with an actuator. I was assured that it was covered under warranty, and would be shipped right out. Nothing arrived. After many attempts to contact them over the next few months, I was again promised it would be shipped immediately. Nothing arrived and they have gone silent. I've tried multiple emails, multiple contacts through their web page, and multiple contacts through WhatsApp. I've done this for several months. I get nothing but silence.
I'm not a complainer and have never written a negative review on anything. I felt the need to alert and help others save themselves a lot of money and frustration.